Ordering Information
Please review all of the main headline topics below and review carefully. Your orders are important and we make every effort to ensure that your order is processed in the most efficient and secure way.
Shipping
When we receive your order, it is processed within 2-3 business days. After the order is processed, we will ship your order to you or to the shipping address you have provided on the order form. Please allow 4 – 10 days for delivery.
We ship the orders via US Postal Service, Fed-ex or UPS and are determined by We Are Puppeteers for the best possible rate. If you have a need for expedited shipping, please contact us in advance. Shipments are made during our business days, Monday-Friday, 9am - 5pm, Pacific Standard Time.
For all international orders, please email us at info@wearepuppeteers.com for applicable shipping charges. An invoice will be emailed to you for your order. If you wish to continue with the order, follow the links in the invoice for payment processing. Your order will be shipped after payment is received.
Availability
If delayed beyond 2 to 3 business days, we will contact you via email.
Returns
We Are Puppeteers knows that you will love your purchase. However, if for some reason you are unhappy with your purchase, you may return your item within 30 days for a full refund. The item must be in perfect condition as you received it with a copy of the receipt. You will be responsible for return shipping charges. If returning through the Post Office, please have the merchandise insured. Refunds or credit to your account will be handled quickly, usually within 3 weeks of receiving the returned item.
In the event your order was incorrect or missing items on the part of We Are Puppeteers, contact We Are Puppeteers immediately and advise us of the problem. We will make any necessary corrections promptly.
For all refunds, send an email to info@wearepuppeteers.com, with the text, Attention Refunds in the subject. Provide a description of the reason for the return. We Are Puppeteers will send you a pdf of the address label to use for returning the item.
Taxes
Arizona State and City of Mesa Taxes (8.3%) will be added to all orders placed in Arizona. When ordering on line, PayPal will included the appropriate tax upon check-out.
On line Payment
Simply click on the "Add to Cart" button under the item you wish to order. For your convenience we offer on line payment through PayPal. PayPal is a fast, easy, safe and secure. When you send money with PayPal, your financial information is never shared, and is protected using the highest level of encryption commercially available. PayPal is owned by eBay and processes millions of transactions. First-time users of PayPal can setup a PayPal account, or check out as a guest. To order more items, click on the "Continue Shopping" button on the PayPal page.
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